×

Privacy Policy

Business Details

Business name: Compare City Pty Ltd
Phone: 1300 267 273
Email: hello@comparecity.com.au
Address: 22 Phillips Road, Kogarah NSW 2217

This Privacy Policy explains how Compare City Pty Ltd ("we", "us", "our") collects, uses, stores, and protects your personal information. By submitting your information (including via lead forms), you consent to communications from us by SMS and/or email regarding your enquiry, updates, or relevant offers. You may opt out at any time.

1. Laws & Standards

We comply with:

• The Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth); and
• Where applicable, the European Union General Data Protection Regulation (GDPR).

2. Personal Information We Collect

We may collect the following types of information:

• Name, date of birth, address, email, phone/mobile number;
• Payment details (if applicable);
• Social media information where you engage with us online;
• Business or personal circumstance information you provide;
• Device identity, IP address, geo-location, browser details, web usage data, advertising identifiers, and analytics data;
• Information in connection with surveys, promotions, or forms;
• Information about third parties that you supply to us; and
• Any other information voluntarily provided by you.

3. How We Collect Information

We collect personal information:

• Directly from you (forms, calls, emails, SMS, social media, lead submissions);
• Automatically (cookies, analytics, tracking technologies, advertising tools);
• From third parties (finance providers, brokers, referral partners, service providers);
• Through social logins or integrations.

4. Use of Personal Information

We use your information to:

• Provide, maintain, and improve our services;
• Share your enquiry with finance providers, brokers, or credit assistance organisations;
• Contact you about incomplete forms or follow-up requests;
• Process payments (if applicable);
• Send service-related messages, reminders, and alerts;
• Send marketing and promotional communications (with opt-out available);
• Conduct analytics and improve user experience;
• Manage employment applications;
• Comply with laws, resolve disputes, and enforce agreements.

5. Disclosure of Information

We may disclose your information to:

• Employees, contractors, service providers, and IT/analytics partners;
• Finance providers, brokers, or business partners in connection with your enquiry;
• Overseas recipients where necessary (with safeguards under APPs/GDPR);
• Legal or government authorities, when required;
• Parties involved in mergers, acquisitions, or business transfers.

6. Cross-Border Transfers

Your data may be transferred outside Australia or the EEA. Where this occurs, we take reasonable steps to ensure compliance with privacy standards, including contractual protections or GDPR-compliant safeguards.

7. Storage, Security & Retention

We take reasonable steps to protect your information against misuse, loss, or unauthorised access. Data is stored on secure servers or third-party platforms.

We will retain personal information only as long as necessary to fulfil its purpose, comply with legal obligations, enforce policies, and resolve disputes — up to a maximum of 60 months, unless a longer period is required by law. After this, data will be securely deleted or de-identified.

8. Cookies, Tracking & Analytics

Our website uses cookies and analytics tools (e.g., Google Analytics) to collect usage data and deliver relevant ads. Cookies may also be used by third-party ad partners. You can disable cookies in your browser, though some site functionality may be affected.

We do not respond to "Do Not Track" browser signals, but some third-party providers may.

9. Advertising & Third Parties

We may share aggregated, non-identifiable information with advertisers to deliver tailored content. We do not share personally identifiable customer data with advertisers without consent.

Our website may link to external sites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Privacy of Children

We do not knowingly collect data from individuals under 18. If you believe a child has provided personal information, please contact us so we can delete it.

11. Access, Correction & Deletion

You have the right to:

• Access personal information we hold;
• Request corrections or updates;
• Request deletion of your personal data;
• For EU residents: lodge a Subject Access Request (SAR) for a machine-readable copy of your data.

We may require proof of identity before fulfilling requests.

12. Marketing & Opt-Out

You can unsubscribe from marketing communications at any time via the link provided or by contacting us. We will not send marketing without consent, except as permitted by law.

13. Data Breach

If we become aware of a data breach, we may notify affected individuals where legally required and cooperate with authorities. Notices may be posted on our website or sent via email.

14. Complaints

If you have concerns about our handling of your personal information, please contact us first. We will investigate promptly.

If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or, if GDPR applies, your local EU regulator.

15. Change of Control

If Compare City undergoes a merger, acquisition, or sale of assets, personal data may be transferred subject to confidentiality and this Privacy Policy.

16. Changes to this Policy

We may update this Privacy Policy from time to time. The most recent version will be available on our website, and significant changes may be communicated via email or site notice.

17. Governing Law

This Privacy Policy is governed by the laws of New South Wales, Australia.

×

Terms and Conditions

Introduction

Compare City ("Compare City", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website, services, and any related platforms (the "Services"). By accessing or using the Services, you agree to comply with these Terms, which form a binding agreement between you and Compare City.

If you do not agree to these Terms, please do not use our Services. By ticking the acceptance box, registering, or otherwise using the Services, you agree to be bound by these Terms. We may update these Terms from time to time by posting the revised version on our website. Your continued use constitutes acceptance of any changes.

Eligibility

You must be at least 18 years old, or have the consent of your legal guardian, and have the legal capacity to enter into contracts in your jurisdiction. By using the Services on behalf of a business or organisation, you confirm you are authorised to do so.

How Our Services Work

You may request quotes by submitting forms on our website. By submitting your details, you consent to Compare City contacting you by phone, email, or SMS to confirm your enquiry and connect you with relevant finance providers, brokers, or partners ("Providers").

We may verify your details before sharing them with Providers. Providers are independent third parties who may contact you directly with quotes or offers. Compare City is not responsible for Providers' actions, services, or products. Any contract or transaction is solely between you and the Provider. Providers may pay Compare City an introduction fee, at no cost to you.

Privacy

Your use of the Services is also governed by our Privacy Policy, which sets out how we collect, use, and protect your personal information. By accepting these Terms, you also agree to our Privacy Policy.

Acceptable Use

You agree not to:

• Use the Services for unlawful, fraudulent, harmful, or abusive purposes;
• Copy, modify, translate, adapt, or reproduce Services or website content without permission;
• Harass, impersonate, threaten, or endanger others;
• Damage the reputation of Compare City or interfere with its Services;
• Send spam, junk mail, or unsolicited communications;
• Attempt to breach security, access unauthorised data, overload systems, or introduce malware;
• Automate access to the Services without written permission.

You must ensure employees, contractors, or agents authorised by you also comply with these Terms.

Intellectual Property

All website and Services content, including text, graphics, logos, icons, sound, and software, is owned or licensed by Compare City and protected by intellectual property laws. You may use the content only as required to use the Services and not for commercial purposes without written consent.

Third-Party Content & Links

The Services may include third-party content, links, or terms. Compare City does not endorse or control such content, and is not responsible for its accuracy, legality, or availability. Any dealings with third-party Providers are solely between you and that Provider, and subject to their terms.

Service Limitations & Disclaimer

The Services are provided on an "as is" basis. We do not guarantee that:

• The Services will be error-free or always available;
• Communications will always be delivered promptly;
• Information provided will be accurate or complete.

Any goods or services offered by Providers are solely their responsibility. Compare City does not guarantee outcomes, cost savings, or suitability of any products or services. You are responsible for your own due diligence when engaging Providers.

Limitation of Liability

To the maximum extent permitted by law:

• Compare City is not liable for any direct, indirect, incidental, or consequential loss arising from use of the Services;
• Liability is capped at AUD $100 in aggregate.
• Non-excludable consumer guarantees under the Competition and Consumer Act 2010 (Cth) remain unaffected, but our liability is limited to re-supply or cost of re-supply of the Services.

Indemnity

You agree to indemnify Compare City, its employees, and agents against all claims, damages, liabilities, costs, and expenses arising from your use of the Services, breach of these Terms, or dealings with Providers.

Reviews & Feedback

Users may provide feedback or reviews of Providers. Reviews must be accurate, fair, and based on genuine experiences within the past 12 months. Incentivised reviews must disclose the incentive. Compare City may remove inappropriate or misleading reviews, but it does not monitor all reviews. We are not liable for the review content posted by users.

Disputes with Providers

Any disputes or complaints regarding Providers must be directed to the Provider. If unresolved, you may notify Compare City, and we will use reasonable efforts to assist, but we are not responsible for Provider conduct or outcomes.

Security

We take reasonable measures to protect your data, but we cannot guarantee against unauthorised access, malware, or service interruptions. You are responsible for protecting your own devices and systems when using our Services.

Termination

We may suspend or terminate your access to the Services if you breach these Terms or misuse our platform. Certain provisions, such as disclaimers, limitations of liability, and indemnities, will survive termination.

General Provisions

• Waiver: No waiver is effective unless in writing.
• Assignment: You may not assign or transfer your rights without written consent.
• Severability: If any part of these Terms is invalid, the remainder continues in full force.
• Governing Law: These Terms are governed by the laws of New South Wales, Australia.
• Jurisdiction: Courts in New South Wales, Australia, have exclusive jurisdiction.
• Location: Services are operated from Australia. If you access them elsewhere, you are responsible for compliance with local laws.

Contact Us

If you have questions, concerns, or reports of misuse, contact us:

Email: hello@comparecity.com.au
Phone: 1300 267 273
Address: 22 Phillips Road, Kogarah NSW 2217